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DPAC Reopens -
Frequently Asked Questions

 

DPAC reopened in August and each week, we are hosting new events for enthusiastic audiences. Here are some of the most frequently asked questions we receive from members, interested ticket buyers and ticket holders for upcoming events. If we have missed your question, please know we are easy to reach at: customerservice@dpacnc.com

What capacity is DPAC open at and will there be open seats between groups of seated guests?

In accordance with Gov. Roy Cooper’s latest executive order, seating limitations in North Carolina have been lifted, opening the door for DPAC to welcome back our members, friends and guests for the upcoming 2021 / 2022 season.

 

In August, DPAC reopened at 100% capacity (2,700 seats) with no open seats between groups of seated guests.

 

Unlike a sporting event that may have TV revenues to subsidize their overhead and operating costs, the big Broadway shows, concerts, comedy and special events that perform at DPAC require 100% of capacity in order to cover the overhead associated with these major national tours.

Are face covers required of audience members?

  • Face cover requirements are now optional for most DPAC events, but some events still have this requirement as set by event organizers. 
  • To check on requirements for any DPAC event, check the More Info page on DPAC’s website for the event you are attending.
  • Ticket buyers will always be given notice of face cover requirements prior to each event.

Is record of a COVID-19 vaccination OR a recent negative COVID-19 test required of guests?

  • Given the declining number of cases and the declining percentage of people who test positive here in our region, most shows at DPAC will no longer require verification of vaccination status or a negative test result as a condition of attending events.
  • For events that still require verification of vaccination status or a negative test result, ticket buyers will always be given notice of specific entry requirements prior to each event. 
  • DPAC continues to encourage guests to consider public health guidance or advice from their medical providers on becoming fully vaccinated, receiving the booster vaccine (if eligible) or being regularly tested before coming to an event at DPAC.

Have you increased ventilation inside DPAC in any way?

DPAC's heating and air systems are programmed to maximize fresh air and filtration systems have been upgraded to be 400% more effective in capturing airborne particles.

 

DPAC has also installed patented technology that purifies indoor air by eliminating airborne particulates, odors, and pathogens. This technology is trusted to safely clean the air in thousands of offices, schools, airports, hospitals, and other community spaces around the world.


For more information on this new air purification system, please visit: GPS Air Purification System

 

How frequently is DPAC cleaned?

DPAC has added trained Sanitization Compliance Officers, and a 100% increase in cleaning and disinfection staff before, during and after events.

 

Per CDC guidelines, and using EPA certified cleaning agents and disinfectants, DPAC is deep-cleaned after every event with high-touch surfaces cleaned more frequently throughout the day and evening during events.

 

In addition, DPAC has received the Global Biorisk Advisory Council (GBAC) gold-standard certification for cleaning, disinfection, and infectious disease prevention. DPAC is one of just a handful of theaters in North Carolina to receive this GBAC Star Accreditation.

 

For more information, please visit: DPAC’s Safety First Commitment

What other precautions are you taking?

The team at DPAC has been working nonstop for over a year to be among the best prepared venues in America for the time when we can reopen.

In total, DPAC has invested over 1,500 staff hours in planning and preparation for our reopening.

In addition, the City of Durham has invested over $250,000 at DPAC including hand sanitization and disinfectant wipe dispensers, cleaning and disinfection equipment, touchless / contactless restroom fixtures, food-beverage payment processing, ticket scanning equipment, plexiglas shields and partitions, and air purification systems and other HVAC modifications.

For more information, please visit: DPAC’s Safety First Commitment.

 

What options are available if I am uncomfortable attending an event at DPAC?

  • If you no longer wish to attend the event, you may list your tickets for resale.  Tickets posted for resale will filter through to our exclusive ticketing software provided by Ticketmaster so fans can visit just one website and see one seat map that shows both open and available seats from the venue and seats listed for resale by other fans.
  • If you are a Truist Broadway member, you can post any of your season tickets for resale through the DPAC App, or in your Truist Broadway Member Account here.
  • If you purchased online through DPAC’s website or Ticketmaster.com, you can resell your tickets by logging in to your Ticketmaster account here.
  • If you purchased through DPAC (in person or by phone), you can post your tickets for resale through the DPAC App or your DPAC Account Manager here.
  • Once logged into your account, simply select your event, and click “Sell.”

What if I am ill?

Do not attend if:

  • You are currently experiencing symptoms of COVID-19
  • You have been exposed to COVID-19 in the past 10 days
  • You have tested positive for COVID-19 in the past 10 days

If you are experiencing symptoms, been exposed or tested positive, please contact us as soon as possible to discuss your ticket options (including a credit for another show).