Guests with Mobility Disabilities

For guests with a mobility or physical disability that may limit a person’s walking distance or for guests that use a wheelchair, walker, or crutches, DPAC offers the following parking recommendations. Please review these options and do not hesitate to contact us for added assistance or questions at AccessibleServices@dpacnc.com. 

American Tobacco Campus (ATC) - East Deck

• Location
  • Immediately adjacent to and just south of DPAC
  • 250 South Mangum Street, Durham, North Carolina 27701
• Distance from DPAC
  • 1/10 mile
  • Flat or ramp access to entry door
  • Pedestrian time of about 3-5 minutes
• Description
  • Attached to the Aloft Hotel, the ATC - East Deck offers over 600 well-lit spaces (w/ LED lighting) located on seven levels with one main elevator servicing all levels and a second elevator servicing levels 1-6.
  • Accessible parking spaces are located adjacent to main elevator landing on each level.
• Parking Charge
  • $7.00 per car (cash & credit cards accepted at entry
  • Pre-purchase of the ATC - East Deck parking is not-available.
• Operating Hours
  • For most events, the ATC - East Deck opens two-hours prior to show time and remains open through midnight.
  • Some exceptions to the opening times may apply including:
    • Weekday (Monday to Friday) matinees where the ATC - East Deck is not available for any event parking
    • Weekday evening events that start at 6:00 PM or 6:30 PM and in such cases the ATC - East Deck opens at 5:00 PM.
• Added Parking Tip(s)
  • Arrive early, as the ATC - East Deck often sells out 60-90 minutes before the start of each event.
  • East Deck is also the most convenient parking area for DPAC’s signature restaurant partner NanaSteak.
  • Though this is the closest parking deck to DPAC, there is a trade off in that lines for the elevators after an event can build up.

Vivian Street / On Street Parking Reserved for Accessible Parking

• Location
  • Located directly in front of DPAC between Blackwell Street and Mangum Street.
  • On street parking directly in front of DPAC
  • 123 Vivian Street, Durham, NC 27701
• Distance from DPAC
  • 75 to 300 feet
  • Flat or ramp access to entry doors
  • Pedestrian time of about 1-3 minutes
• Description
  • ​​​​​​​25 parallel parking spaces, reserved exclusively for accessible parking for DPAC events
  • Requires a state-issued accessible parking placard or accessible license plate
  • Please look for attendants in bright yellow vests at each end of the street. These attendants are there to assist you with access to the street and parking guidance.
  • Some spaces are located on a side of the street without a sidewalk, and use of a right-side chair lift will require pulling in towards traffic.
• Parking Charge
  • ​​​​​​​No charge, these parking spaces are complimentary
  • Spaces are first-come, first-serve
• Operating Hours
  • ​​​​​​​Broadway events: Opens two and a half (2.5) hours prior to show time and remains open through midnight
  • Concerts, Comedy and Special Events: Opens two (2) hours prior to show time and remains open through midnight
• Added Parking Tip(s)
  • ​​​​​​​Arrive early, as Vivian Street parking spaces often fill 90-120 minutes before show time.

American Tobacco Campus (ATC) - North Deck including parking for DPAC’s Courtesy Shuttle

• Location
  • ​​​​​​​Just west of DPAC
  • 305 West Pettigrew, Durham, North Carolina 27701
• Distance from DPAC
  • ​​​​​​​3/10 mile
  • Flat or ramp access to entry doors
  • Pedestrian time of 5-7 minutes
• Description
  • ​​​​​​​This is the area’s largest parking deck and a favorite of many DPAC guests. The ATC - North Deck offers over 1,700 well-lit spaces (w/ LED lighting), located on six levels with three elevators servicing all levels
  • Accessible parking spaces, located adjacent to the main elevator landing on each level.
• Parking Charge
  • ​​​​​​​Accessible parking spaces, located adjacent to the main elevator landing on each level.
  • Pre-purchase of parking at the ATC – North Deck is available by calling DPAC at (919) 680-2787.
• Operating Hours
  • ​​​​​​​For most events, the ATC North Deck opens two-hours prior to show time and remains open through midnight.
  • Some exceptions to the opening times may apply including:
    • Weekday (Monday to Friday) matinees where the ATC - North Deck is not available for any event parking
    • Weekday evening events that start at 6:00 PM or 6:30 PM and in such cases the ATC – North Deck opens at 5:00 PM.
• Courtesy Shuttle – Accessible Parking at North Deck
  • ​​​​​​​For guests with a mobility or physical disability that may limit a person’s walking distance, DPAC operates a Courtesy Shuttle from the ATC - North Deck.
  • Accessible parking for DPAC’s Courtesy Shuttle Is located on the ground floor of the ATC – North Deck.
  • When you arrive at the ATC - North Deck, ask the parking attendant for accessible parking for DPAC’s Courtesy Shuttle and look for special DPAC logo signs with an accessible parking symbol.
  • Once parked, look for the shuttle pick-up signs and benches.
  • DPAC’s Courtesy Shuttle begins operation 90-minutes before show time, circulates approximately every ten minutes and will bring you to within 100 feet of DPAC’s entry doors.
  • After the event, DPAC’s Courtesy Shuttle circulates approximately every ten minutes to return guests with a mobility or physical disability to the ATC – North Deck.
  • Look for the red awning kiosk marked Courtesy Shuttle located just to the west of DPAC’s main entry lobby.
  • Please note: DPAC’s Courtesy Shuttle service is not accessible for guests who use a wheelchair. For additional parking options for guests who use a wheelchair, please email us at:
    • AccessibleServices@DPACnc.com

DPAC’s Courtesy Shuttle from American Tobacco’s North Deck

• For guests with physical or mobility impairments that may limit a person’s walking distance, DPAC operates a Courtesy Shuttle from the ATC - North Deck. 
• Accessible parking for DPAC’s Courtesy Shuttle is located on the ground floor of the ATC - North Deck.
• When you arrive at the ATC - North Deck, ask the parking attendant for accessible parking for DPAC’s Courtesy Shuttle and look for special DPAC logo signs with an accessible parking symbol.
• Once parked, look for the shuttle pick-up signs and benches.
• DPAC’s Courtesy Shuttle begins operation 90-minutes before show time, circulates approximately every ten minutes and will bring you to within 100 feet of DPAC’s entry doors.
• After the event, DPAC’s Courtesy Shuttle circulates approximately every ten minutes to return guests with a mobility or physical disability to the ATC – North Deck.
• Look for the red awning kiosk marked Courtesy Shuttle located just to the west of DPAC’s main entry lobby.
• Please note: This shuttle service is not accessible for guests who use a wheelchair. For additional parking options for guests who use a wheelchair, please email us at: 
  • customerservice@dpacnc.com.

• Our designated pick-up / drop-off area is located on Vivian Street, directly in front of DPAC and is accessible from the west via Blackwell Street and from the east via Mangum Street.
• Location
  • Located directly in front of DPAC
    • 123 Vivian Street, Durham, North Carolina 27701
  • Attendants in bright yellow vests are positioned at each end of Vivian Street. These attendants are there to assist you with access to Vivian Street and guidance on drop-off and pick-up of your guest(s).
  • Look for the Drop-off / Pick-up kiosk with a gray awning located mid-block.
  • Distance from Drop-off / Pick-up kiosk to entry doors is 125 feet with flat or ramp access.
• Operating Hours
  • Look for the DPAC Staff in red shirts who are stationed to assist guests at the Drop-off kiosk beginning 60-minutes before show time.
• Courtesy Wheelchairs
  • Courtesy wheelchairs are also available to transfer guests from the drop-off area into DPAC where the guest would then transfer to a fixed or accessible seat in the seating area.
    • Note: DPAC’s wheelchairs are intended for transportation to and from the seating area and are not to be used for the entire show.
  • After the show, DPAC staff will assist guests in returning to the pick-up location on Vivian Street and will wait while a companion arrives with the car for pick-up.

Broadway Shows: Vivian Street opens two and a half hours prior to show time and remains open through midnight.

Concerts, Comedy and Special Events: Vivian Street opens two hours prior to show time and remains open through midnight.

• Accessible restrooms are in the Entry Lobby on the ground floor, the Orchestra Lobby on the second floor and the Grand Tier Lobby on the third floor which also serves as the restrooms for our Balcony guests.
• In addition, DPAC has two Family Restrooms which are single stall-accessible restrooms located in the Entry Lobby on the ground floor, perfect for guests with a disability who have a companion or attendant assisting them.

• Wheelchair Accessible Seat Locations / Seating for Guests with a Mobility Disability / Bariatric Seating
  • DPAC offers accessible seating in a variety of price points in the Orchestra, Grand Tier, and Balcony seating areas of DPAC.
  • Bariatric seating and seating for people of size is also available
  • Those purchasing accessible seating may purchase one (1) accessible seat and up to three (3) companion seats; any additional seats must be purchased in other seating areas. This policy ensures that we can accommodate as many guests as possible with a disability.
  • Accessible seats may be purchased via DPAC’s Blue Cross of NC Ticket Center.
• By-Phone
  • For personalized service we encourage accessible seating customers to contact us directly by phone at DPAC at (919) 680-2787.
  • Open 10 AM to 5:00 PM, Monday through Friday; 10:00 AM to 2:00 PM on Saturday.
  • Customers can also email DPAC, and we will coordinate a specific time to call and discuss best seating options with you.
    • customerservice@dpacnc.com
• In-Person
  • 123 Vivian Street, Durham, NC 27701
  • Open 10:00 AM to 2:00 PM, Monday through Saturday.
• Online
  • DPACnc.com

Detailed Seating Chart 

• Service animals are welcome at DPAC.
  • A service animal is defined by the Americans with Disabilities Act (ADA) as a dog that has been individually trained to do work or perform tasks for an individual with a disability and the presence of the dog is acceptable to the event organizer and venue operator. The tasks performed by the dog must be directly related to the person’s disability.
• Purpose of a Service Animal
  • In accordance with the ADA, DPAC may ask if the animal is required because of a disability and what work or task the animal has been trained to perform. DPAC will not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal.
• Identifying Service Animals
  • At DPAC, we place a high value on the comfort and safety of our guests. We ask that service animals remain on a collar, leash, and wear the proper attire including a tag and or vest identifying themselves as a service animal.
• The following are NOT considered to be service animals.
  • Animals that are not a dog.
  • Therapy animals; Emotional support or comfort pets; companion animals; and "social/therapy" animals since emotional support or comfort is not a task related to a person’s disability.
• Questions / Contact Us
  • If you intend to bring a service animal to an event, no advance notice to DPAC is needed.
  • Simply notify your ticket representative at the time of purchase so that an accessible aisle seat may be reserved for you.